Voice Mail Instructions

• Accessing Your Voice Mail
• Setting Up Your Mailbox, First Time Sign-in
  • Changing your PIN
  • Recording your name
  • Choosing a greeting
• Listening to Your Messages
• Message Options
• Replying to Messages
• Forwarding a Message to Someone Else
• Managing Erased Messages
• Logging on as a Different Subscriber
• Sending Messages
  • Sending a Message When You are Logged into ACS Voice Mail
• Delivery Options for Messages
• Greetings Menu
• About Recording Greetings
  • Recording a greeting for the first time
  • Changing a greeting
  • Managing your personal greeting
  • Managing your extended absence greeting
  • Managing your system-generated greetings and name recording
  • To use a system-generated greeting
  • To review or re-record your spoken name
  • Managing group account greetings
  • Managing your busy greeting
  • Managing your out of hours greeting
  • Reviewing and re-recording your our of hours greeting
  • Reviewing or changing the schedule used for your out of hours greeting
  • Choosing a standard schedule
  • Reviewing or modifying a custom schedule
  • Changing the custom schedule used on a selected day
  • Managing your shared greeting options
  • Setting all additional numbers to use the primary greeting
  • Changing the greeting options for a specific phone
  • Managing your all calls forwarded settings
  • Changing your mailbox settings
• Creating and Managing Your Group Lists
  • Adding new group lists
  • Adding new members to the group list
  • Removing members from the group list
  • Deleting the group list
  • Hearing the members of the group list
  • Recording a name for the group list
  • Reviewing existing group lists
• Hands Free and Timesavers Menu
  • Changing your autoplay settings for messages
  • Autoplay
• Managing Your Security Options
  • Changing your PIN
  • Using the fast login feature
  • Using the skip PIN feature
• Group Mailbox Settings
  • Enabling a secondary mailbox
  • Disabling a secondary mailbox
  • Adding a new secondary mailbox
  • Deleting a secondary mailbox
  • Toggling the summary settings of secondary mailboxes
• Helpful Hints
• Attendant Number

Listening to Your Messages

To begin reviewing your messages, press 1 from the main menu.

Select the type of message you want to review.

• To listen to your voicemail, press 1.

• To review your faxes, press 3.

Once you select the type of message you want to listen to, the messages are played in the following order:

• urgent messages, followed by

• other new messages, followed by

• saved messages (which you have listened to before).

Before each message, you will hear information including the time it was received and the sender’s telephone number or name (if not withheld). After the message details are read out, the message itself is played.

To hear only brief details about each message, disable the Time and Date Stamp feature, Hands Free and Timesaver menu.

Remember that you can control the playback of your messages – for example, you can rewind and play back an important point, or pause playback if you are interrupted. To do this, use the playback keys.