Voice Mail Instructions

• Accessing Your Voice Mail
• Setting Up Your Mailbox, First Time Sign-in
  • Changing your PIN
  • Recording your name
  • Choosing a greeting
• Listening to Your Messages
• Message Options
• Replying to Messages
• Forwarding a Message to Someone Else
• Managing Erased Messages
• Logging on as a Different Subscriber
• Sending Messages
  • Sending a Message When You are Logged into ACS Voice Mail
• Delivery Options for Messages
• Greetings Menu
• About Recording Greetings
  • Recording a greeting for the first time
  • Changing a greeting
  • Managing your personal greeting
  • Managing your extended absence greeting
  • Managing your system-generated greetings and name recording
  • To use a system-generated greeting
  • To review or re-record your spoken name
  • Managing group account greetings
  • Managing your busy greeting
  • Managing your out of hours greeting
  • Reviewing and re-recording your our of hours greeting
  • Reviewing or changing the schedule used for your out of hours greeting
  • Choosing a standard schedule
  • Reviewing or modifying a custom schedule
  • Changing the custom schedule used on a selected day
  • Managing your shared greeting options
  • Setting all additional numbers to use the primary greeting
  • Changing the greeting options for a specific phone
  • Managing your all calls forwarded settings
  • Changing your mailbox settings
• Creating and Managing Your Group Lists
  • Adding new group lists
  • Adding new members to the group list
  • Removing members from the group list
  • Deleting the group list
  • Hearing the members of the group list
  • Recording a name for the group list
  • Reviewing existing group lists
• Hands Free and Timesavers Menu
  • Changing your autoplay settings for messages
  • Autoplay
• Managing Your Security Options
  • Changing your PIN
  • Using the fast login feature
  • Using the skip PIN feature
• Group Mailbox Settings
  • Enabling a secondary mailbox
  • Disabling a secondary mailbox
  • Adding a new secondary mailbox
  • Deleting a secondary mailbox
  • Toggling the summary settings of secondary mailboxes
• Helpful Hints
• Attendant Number

Delivery Options for Messages

There are a number of delivery options available to you once you have added recipients and finished recording a message.

• To review the message again, press 1. Your recording is then played back.

• To re-record the message, press 1.

• o keep the current recording and add to it with a further recording, press 2. This feature allows you to add more information to your message without having to re-record it entirely.

• If you are happy with the recording as is, press #.

• To switch whether or not the message is marked as urgent, press 2.
  
  Marking your message urgent ensures the recipient hears that message before any other non–urgent messages – even if your message was sent after those non–urgent messages.

• To switch whether the message is marked as private or not, press 3.
  
  Marking your message private will prevent the recipient from forwarding your message to anyone else.

• To re-record the message, press 4. The original message is discarded and you start recording a new message.

• To switch whether or not you request a delivery report, press 5. If you request a delivery report, you will receive a notification in your mailbox when your message is successfully delivered and available for the recipient to pick up.

• To switch whether or not you request a report when the message has been read, press 6. If you request a read report, you will receive a notification in your mailbox when the recipient listens to your message.

• To add a further recipient, press 7.

1. Enter a telephone number or group list number, followed by #.

2. The number or, where available, the recipient’s name is then played back.

• If you made a mistake and need to re-enter the number, press * to cancel and start again.

• If you want to add additional recipients, enter the additional number followed by #.

• To cancel your message after or during recording it, press *. This will return you to the announcement asking you to make a recording. Pressing * again will move you up the menu. You can then hang up to end the call, select another option from the menu, or keep pressing * until you exit the system.

When your message has been sent, you return to the Main menu.